1. Who We Are
Paloma Tuition Limited ("Paloma", "we", "us" or "our") provides online GCSE Mathematics tuition and related educational services.
Contact
Email: [email protected]
Website: https://www.palomatuition.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the email address above.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Parent or guardian name
- Student name
- Email address
- Telephone number (if provided)
- Student's school year
- Diagnostic assessment responses and results
- Information you provide through forms, emails or enquiries
- Payment information (processed securely by Stripe – we do not store your card details)
- Website usage information collected through cookies and analytics
We expect parents or legal guardians to provide personal information on behalf of students under the age of 18.
3. How We Use Your Information
We use your information to:
- Provide and administer our free GCSE Maths diagnostic assessment
- Prepare and send your personalised diagnostic report
- Respond to enquiries
- Arrange and deliver free trial lessons
- Deliver our tuition programme
- Process payments
- Communicate important information about lessons and your account
- Improve our website and services
- Send marketing emails where you have given your consent
We will never sell your personal information to third parties.
4. Our Legal Basis for Processing
We process personal information where it is necessary to:
- provide the services you request;
- comply with our legal obligations;
- pursue our legitimate interests in operating and improving our business; or
- where required by law, with your consent (for example, marketing emails).
You can withdraw your consent to marketing at any time by clicking the unsubscribe link in our emails or by contacting us.
5. Who We Share Information With
We share personal information only where necessary with trusted service providers who help us deliver our services, including providers of online forms, email communications, payment processing, online learning, live lessons and website analytics.
Our current providers include Tally, MailerLite, Stripe, Thinkific, Zoom, Meta and Google.
6. How Long We Keep Information
We keep personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes.
When information is no longer required, it is securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your information where appropriate;
- object to certain processing;
- restrict processing in certain circumstances;
- request a copy of your information in a portable format where applicable; and
- withdraw your consent to marketing at any time.
If you believe your information has been handled incorrectly, you also have the right to complain to the UK Information Commissioner's Office (ICO).
8. Cookies
Our website uses cookies and similar technologies to:
- operate the website;
- understand how visitors use our website;
- measure the effectiveness of our advertising; and
- improve our services.
We use tools including Meta Pixel and Google Analytics for these purposes.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.